Consumer Enquiry

At BlackCat Elegance, we value our customers and are committed to providing exceptional support for all your inquiries. Whether you have questions about our products, your order, or need assistance, our team is here to help.

How Can We Help You?

• Product Information: Have questions about our labradorite jewelry, materials, or designs? We’re happy to provide detailed information about our products, including their benefits and craftsmanship.
• Order Status: Wondering where your order is? Use our Order Tracking feature to get real-time updates. Simply provide your order number and email address.
• Shipping and Delivery: Need clarification on shipping times, costs, or expedited delivery options? Our team can guide you through the process.
• Returns and Refunds: Questions about returning an item or requesting a refund? Review our Returns Policy or contact us for personalized assistance.
• Custom Orders: Interested in a bespoke piece or have specific design requirements? Let us know, and we’ll work with you to create something unique.

Frequently Asked Questions

Before reaching out, you may find answers to common questions in our FAQ section, including topics like:

• What is the typical delivery time for my region?
• How do I initiate a return or refund?
• Do you offer gift packaging?

How to Contact Us

• Email: Send us an email at [email protected], and we’ll respond within 24–48 hours.
• WhatsApp: Chat with us instantly via WhatsApp.
• Telegram: Join us on Telegram for quick support and updates.
• Live Chat (Coming Soon): We’re working on launching a live chat feature for real-time assistance.

Working Hours

• Monday to Friday: 9:00 AM – 6:00 PM (GMT+8)
• Saturday: 9:00 AM – 1:00 PM (GMT+8)
• Sunday: Closed

Response Time

We strive to respond to all inquiries within 24–48 hours, depending on the complexity of your request. For urgent matters, we recommend reaching out via WhatsApp.

We’re Here to Help

Your satisfaction is our priority. If you have any feedback or suggestions, please don’t hesitate to let us know. We are continuously improving to provide you with the best experience possible.