Return and Exchange Policy

At BlackCat Elegance, we prioritize the satisfaction and trust of our customers. To ensure clarity and transparency, we have outlined the following return and exchange policy. By placing an order on our website, you agree to the terms stated herein.

1. Eligibility for Returns

Unshipped Orders:
Returns are only accepted for orders that have not yet been shipped. Once the order is shipped, it is no longer eligible for cancellation or return. If your order has not been shipped, please contact our customer support team at [email protected] to initiate a return.

Custom-Made Products:
Due to the bespoke nature of our jewelry, including the use of natural gemstones and handwoven designs, returns are not accepted for custom-made or personalized items once production has started.

Damaged or Defective Items:
If an item is found to be defective due to manufacturing issues, please notify us within 7 days of receiving the product. Such cases will be evaluated individually, and a suitable resolution will be offered.

2. Exchanges

We regret to inform you that exchanges are not supported at this time. Each piece of jewelry is unique, crafted with natural gemstones that carry millions of years of history and geological significance. As such, no two pieces are identical, and we cannot guarantee a like-for-like replacement.

3. Confirmation Process

Prior to shipping your order, our customer service team will email you detailed information about your selected gemstone(s), including:

• Color and clarity
• Craftsmanship and design details
• Size and specifications

Customer Responsibility:
You are required to confirm these details via email within 48 hours of receipt. If no confirmation is received within this period, we will assume your approval and proceed with the shipment. Please ensure your email address is accurate and actively monitored.

4. Refund Process

Refunds for unshipped orders will be processed within 7–10 business days after approval. Refunds will be credited back to the original payment method used at checkout. Shipping fees, taxes, and custom duties (if applicable) are non-refundable.

5. Legal Compliance

This return and exchange policy complies with the following principles:

• Consumer Protection Laws: Our policy adheres to the legal framework for e-commerce businesses, including fair trade and consumer rights.
• Customized Product Exclusion: As per international e-commerce guidelines, custom-made or personalized products are exempt from standard return policies unless defective.
• Responsibility for Unique Items: Each gemstone is unique and naturally formed, and minor variations in appearance, texture, or inclusions are considered inherent qualities of the product, not defects.

6. Care and Support

We are committed to helping you maintain the beauty and integrity of your jewelry. Our team offers guidance on gemstone care and preservation upon request. For inquiries, please contact [email protected].

Contact Us

If you have any questions or require assistance, please reach out to our support team: