Frequently Asked Questions

1. Order & Payment

Q: How do I place an order?
A: Browse our catalog, select the product you like, choose the size (if applicable), and click “Add to Cart.” Proceed to checkout, fill in your shipping details, and complete payment.

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.

Q: Can I modify or cancel my order after placing it?
A: Yes, you can modify or cancel your order within 24 hours. Please contact our support team immediately with your order number for assistance.

2. Shipping & Delivery

Q: Do you offer expedited shipping?
A: Yes, we offer expedited shipping services. Please contact our support team to arrange additional payment for expedited delivery. Expedited shipping is estimated to arrive within 3–7 business days. For specific details, contact our team via email or WhatsApp.

Q: What countries do you ship to?
A: We offer worldwide shipping. However, some remote areas may have limited delivery options.

Q: How long does shipping take?
A: Delivery times vary based on your location:
– **North America & Europe:** 7–14 business days
– **Asia-Pacific:** 5–10 business days
– **Middle East & South America:** 10–20 business days

Q: Can I track my order?
A: Yes, once shipped, a tracking number will be sent to your email.

Q: Are customs fees included in the shipping cost?
A: No, customs fees are not included and may vary by country. Customers are responsible for any applicable customs charges.

3. Product Information

Q: What materials are used in your jewelry?
A: We use natural labradorite gemstones and eco-friendly cotton wax ropes.

Q: Are the gemstones used natural?
A: Yes, we use 100% natural labradorite stones, known for their unique iridescent glow.

Q: Is the jewelry handmade?
A: Yes, each piece is meticulously handcrafted by skilled artisans using traditional techniques.

Q: How do I care for my jewelry?
A: To ensure your jewelry stays in perfect condition:
– Avoid exposure to harsh chemicals or prolonged water contact.
– Store it in a dry, soft pouch or box when not in use.
– Clean with a soft, damp cloth if needed.

4. Sizing & Customization

Q: How do I find the right size for a bracelet or ring?
A: Refer to the size guide on the product page. You can measure your wrist or finger circumference using a tape measure for accuracy.

Q: Do you offer custom designs?
A: Yes, we accept custom orders for bulk purchases or unique designs. Please contact us to discuss your requirements.

5. Returns & Exchanges

Q: What is your return policy?
A: Returns are accepted only for orders that have not yet been shipped. Please contact our support team at [email protected] for assistance.

Q: Do you offer exchanges?
A: We do not support exchanges. Each gemstone is a unique piece of history, formed over millions of years, and every design is customized to highlight its natural beauty.

Q: Can you confirm the details of my order before shipping?
A: Yes, our team will email you before shipping to confirm gemstone details, craftsmanship, and design. Please check your email and respond within 48 hours. If no response is received, we will assume you have approved the details and proceed with the shipment.

Q: Do you offer support for gemstone care?
A: Yes, we provide guidance on gemstone care. Feel free to contact us for tips on maintaining the beauty of your jewelry.

6. Contact Us

Reach us through the following channels:

Customer Service Hours: Monday to Friday, 9 AM – 6 PM (GMT+8)

7. Brand Information

Q: Where are your products made?
A: All our products are handcrafted in Donghai County, a renowned gemstone hub.

Q: What makes your jewelry sustainable?
A: We use eco-friendly materials like natural labradorite stones and cotton wax ropes, and prioritize minimal waste in our production process.

8. Promotions & Subscriptions

Q: How do I use a discount code?
A: Enter your discount code at checkout in the designated field. The discount will be applied automatically.

Q: How can I subscribe to your newsletter?
A: Scroll to the bottom of our website and enter your email in the subscription field. You’ll receive updates on new collections, exclusive offers, and more.

Q: Can I combine discount codes?
A: No, only one discount code can be applied per order.